SWIM SCHOOL POLICIES
The finer details to ensure you know everything there is to know about swimming at little Snappers!
01
My Booking
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Your booking is perpetual.
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Once you are booked in for your first lesson, you will stay booked in to that weekly class until you tell us you want to cancel.
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Cancellations require 2 lesson notice.
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You must pay for your class regardless of attendance.
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You can transfer to a different class at any time. Subject to availability.
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Your booking can be self-managed via the parent portal.
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You can access your account via the Little Snappers app or a web browser.
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We close for Public Holidays and you are charged as normal. You will be issued a makeup token.
02
Payments & Fees
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Your booking must be paid 2 weeks in advance.
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You must have a valid payment method on file.
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Payments are due by direct debit every second Thursday, covering the next two weeks. For example in September of 2024, we will bill and charge you on Thursday the 5th for classes that fall between Monday the 9th and Sunday the 22nd. Our Direct Debit calendar can be found here.
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You are welcome to make an advance payment over the counter to avoid the direct debit processing fee.
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The direct debit company adds a processing fee to your total amount due, which is 2.1875% of your fees **subject to change. We don’t see this fee on our end. Paying by credit card over the counter also includes a fee. You can avoid this fee by paying cash over the counter.
03
Missed Lessons
Makeup Lesson Policy
We are pleased to offer limited makeup lessons under specific terms and conditions. However, please keep in mind:
Learning is most effective with consistency, and changing lesson schedules can sometimes disrupt both your child's progress and the class environment. Our 40 years of experience show that makeup lessons, while sometimes necessary, can be less beneficial for the learning process. We ask that you consider the impact on your child’s learning and the progress of other children when scheduling makeups. Consistent attendance is the key to success for all students.
Makeup Lesson Terms
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24 hours’ notice is required to be eligible for a makeup token.
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Parents must log their intended absence in the Parent Portal.
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Once a makeup token is issued, you can book your makeup lesson via the Parent Portal.
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Makeup lessons are subject to availability.
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Makeup tokens expire after 90 days.
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Tokens are a courtesy service, not redeemable for cash or credit, and can only be used with an active, paid booking.
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Our team is available to assist with the Parent Portal on handheld devices if needed.
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We highly recommend using makeup lessons sparingly to support your child’s learning progress.
Private/Semi-Private Lessons
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Makeup tokens are not available for private/semi-private lessons. Instead, these lessons must be canceled with 48 hours’ notice.
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Cancellations with less than 48 hours’ notice will incur a $30 cancellation fee.
Additional Terms & Conditions
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All makeup lessons must be booked by the client in the Parent Portal. Our team is happy to assist with this process if you encounter any issues.
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Makeup tokens must be used within 90 days. Unused tokens will be forfeited, and there is no monetary value associated with them.
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Clients cannot use tokens unless they have a current, paid booking, and all accounts must be in good standing.
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Excessive use of makeup lessons can disrupt the learning environment, so we encourage minimal use to maintain progress for all students.
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Regularly scheduled classes will always take priority over makeup classes.
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In cases of extenuating circumstances, please contact us, and we will do our best to accommodate you.
We appreciate your understanding and cooperation as we strive to maintain a productive and supportive learning environment for all students.
04
Cancellations
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You can notify us of your cancellation at any time via the Parent Portal.
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We require a 2 lesson notice per booking.
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This means - you will need to pay for two more lessons after notifying us of your intention to cancel.
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Makeup tokens can not be used in lieu of the notice period.
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Makeup tokens must be used prior to your last day of paid lessons.
